Privacy Policy

1. Information We Collect

We may collect:

• Name
• Email address
• Phone number (including WhatsApp number)
• Project details you provide (e.g., property type, area, city, timeline, preferences)
• Message content and communication history

2. How We Use Your Information

We use your information to:

• Respond to your inquiries
• Provide consultation and project-related communication
• Prepare briefs, proposals, and service information
• Improve our customer support and services
• Maintain internal records

3. Legal Basis

We process your data based on:

• Your consent (when you contact us)
• Our legitimate interest in providing requested services and support

4. Data Sharing

We do not sell your personal data. We may share data only with trusted service providers necessary to operate our services (e.g., hosting, messaging, analytics, cloud storage), under appropriate confidentiality and security obligations.

5. Data Retention

We keep personal data only as long as necessary for communication, service delivery, legal compliance, and legitimate business purposes.

6. Data Security

We apply reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal data
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent (where applicable)

To exercise your rights, contact us at: hello@soulcnpt.com

8. Third-Party Services

Our services may use third-party platforms (including WhatsApp/Meta services). Their processing is governed by their own privacy policies and terms.

9. International Transfers

Your data may be processed in countries other than your own. Where required, we apply appropriate safeguards.

10. Children's Privacy

Our services are not intended for children under 13 (or the minimum age required by local law), and we do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted with a revised effective date.

12. Contact

If you have questions about this Privacy Policy, contact us:

Soul Concept Studio
Email: hello@soulcnpt.com
Website: https://www.soulcnpt.com